Delivery, returns and warranty, in plain English
The short version: we tell you what happens before it happens, we fix it if it is faulty, and your rights under the Australian Consumer Law always apply.
Delivery and installation
We deliver within Australia. After you order, we contact you to confirm the delivery address, timing and any installation or setup details.
Delivery is included to most metropolitan and regional addresses. If your address needs special arrangements, we will tell you before anything ships, and you can cancel for a full refund if you would rather not go ahead.
Seenyor is set up in the room it will watch. We arrange the setup with you after you order. The optional 24/7 monitoring plan is a separate monthly subscription, agreed after installation, and its terms, including how to cancel it, are given to you before it starts.
Change of mind
If you change your mind, contact us within 14 days of delivery. Unused products in their original packaging can be returned for a refund of the product price. Return postage is at your cost unless the product is faulty or not as described.
Faulty products and your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something goes wrong, contact us first. We will work out whether it needs a repair, a replacement or a refund, and we will not make you chase the manufacturer yourself.
Manufacturer's warranty
Each product also comes with its manufacturer's warranty. The warranty terms come with your order, and we are happy to send them before you buy. The manufacturer's warranty is in addition to your rights under the Australian Consumer Law.
Contact
Email tom@mrpurple.com.au with your order details and we will take it from there.